Behind the scenes
Find out what nobody reads
Plain counts, per section, per booking. Enough to tell you which parts of your guide are working and which are decoration.
Without it
- You have no idea whether the guide was opened at all before arrival.
- You keep answering a question that is already answered in a section nobody finds.
- You spent an evening on the appliance instructions and cannot tell if it mattered.
What it shows
Two numbers, at two levels.
Per booking. How many times that guest’s link has been opened, and when it was last opened. That is on the free plan.
Per section. How many times each part of the guide was opened by that booking, listed with the most-opened first. That is the Pro part.
There is nothing else. No dashboard of trends, no funnel, no heat map. It is a count, and counts are enough to answer the questions worth asking.
What to do with it before arrival
The useful check is the day before check-in.
A booking with zero opens is a guest who has not seen your check-in steps yet. That is worth a short message — not a complaint, just a nudge with the link again. It costs you a minute and prevents the 23:40 phone call.
A booking with several opens is a guest who is reading, and does not need anything from you.
What to do with it afterwards
Look down the section list and find the ones at the bottom.
A section nobody opens is telling you one of two things.
It is badly named. “Useful information” gets ignored; “Heating and hot water” gets opened. Half of the sections nobody reads are sections nobody can identify from the outside. Rename it to say what is actually inside and watch the number change.
It is unnecessary. If you wrote a long piece on the neighbourhood’s history and it has been opened twice in a year, that is a fair answer. Cut it and the rest of your guide gets shorter and easier to use.
The sections at the top are worth reading too, because they tell you what your guests actually worry about. If your house rules are the most-opened section in the guide, guests are anxious about getting something wrong, and the fix is usually to make the rules warmer rather than longer.
What it deliberately does not do
It does not identify anyone.
The count belongs to the booking, not to a person, and a booking often has several guests. It does not record who opened a section, what phone they used, where they were, or in what order they read things. There is no tracking across other websites, because there is nothing here that follows anyone anywhere.
That is a design decision rather than a missing feature. Your guests never signed up for anything, and a guide is not a place to build a profile of somebody who just wants the WiFi password.
What this costs
The open count per booking is on the free plan. The section-by-section breakdown is part of Pro.
FAQ
Can I see who opened what?
No, and it is not built to. There is a number against each section and nothing else — no names, no devices, no locations, no times of day per person. A booking can have four guests and the count cannot tell them apart.
What is it actually useful for?
Two things. Before arrival, spotting a guest who has not opened their guide at all. Afterwards, finding the sections that never get opened, which are usually either badly named or genuinely unnecessary.
Do guests know they are being counted?
There is nothing to know in any meaningful sense — no tracking across sites, no profile, no cookie following anyone. It counts that a section was opened, the way a turnstile counts.