During the stay
It still opens when the signal does not
The first time a guest opens their link, their phone keeps a copy. After that the guide opens whether or not they have data — the door code, the check-in steps, the photos, all of it.
Without it
- The lift has no signal, and the door code is in a page that will not load.
- A guest from outside the EU lands with no roaming and no way to read anything.
- Your cabin has one bar of signal in one corner of the garden.
Why this matters more than it sounds
Guests are offline at exactly the wrong moments.
They land at an airport before they have sorted a SIM. They step into a lift or a stone stairwell. They come from outside the EU, where roaming is not free and data costs real money. They drive to your cabin and the last bar disappears two kilometres before the gate.
Those are also the moments they need the guide most: the entrance, the door code, the floor number. A page that will not load at the front door is the same as no page at all.
How it works
The first time a guest opens their link with a connection, their browser keeps a copy in the background. Nothing is installed and nothing is asked of them — it happens while they are reading.
From then on, the guide opens whether they have data or not. That includes the check-in steps and the photos on them, which is usually the part that matters at the door.
Fresh when possible, stored when not
The order is always the same: try the network first, fall back to the stored copy.
So a guest with signal always gets the current version of your guide, including anything you corrected five minutes ago. A guest without signal gets the last version their phone saw, which is far better than an error page.
You never have to think about it, and there is no version for you to manage.
The guest is told
When the phone loses its connection, a small banner appears at the top of the guide saying so.
It matters because it explains the one thing that could otherwise confuse them: if something looks out of date, or a section does not respond, the banner tells them why without them having to guess or message you about it.
The door code, offline
The rule is the same as everywhere else in the product, and it is worth being precise about it.
If the code had already been revealed the last time the guide loaded with signal, it is in the stored copy and it works offline. If it is still on a timer and has not been revealed yet, it is not in the stored copy — because it was never sent to the phone at all. A timed code that has not opened yet cannot be read offline, and that is deliberate.
In practice this is rarely a problem: most hosts set the code to appear the day before check-in, so it has long since arrived by the time the guest is standing in a stairwell.
What is not stored
Only guest links are kept this way. Your own screens — your bookings, your guides, your registrations — are never served from a stored copy, because account pages showing yesterday’s data would be worse than showing nothing.
The permanent card in the flat is not stored either. It needs a connection to load, which is fine, since its usual job is handing over the WiFi in the first place.
What this costs
Nothing. Offline is on the free plan, for every guest link, with no setting to find and nothing to switch on.
FAQ
Does the guest have to install an app?
No. It is an ordinary web page. The first time they open it, their browser quietly keeps a copy in the background. They do not have to agree to anything, tap anything, or know it happened.
What if I change the guide while the guest is offline?
They keep seeing the copy they have until their phone gets a connection again. The moment it does, the next open fetches the current version. Online always wins; the stored copy is only ever the fallback.
Does the door code work offline too?
If it had already appeared when the guide was last loaded with signal, yes. If it is still on a timer and has not been revealed yet, no — because it was never sent to the phone in the first place.